Welcome to Coconut Bay Resort

GUEST INFORMATION

Welcome to Coconut Bay Resort

Hours of Operation
Monday – Friday – 9am to 5pm
Saturday – 8am to 7pm
Sunday – 9am to 5pm

• Join us every Monday at poolside for a neighborly gathering! Enjoy complimentary coffee and donuts while our staff shares recommendations for local restaurants, activities, and things to do in the area.

• If you plan to check in after our business hours, please send an email to [email protected] either the day before or the day of your arrival to request late arrival information.

• Cleaning Services: While we do not offer mid-week or daily housekeeping services as part of our standard amenities, we can certainly arrange additional cleaning for you upon request. This service is available for a fee of $75.00 per cleaning.

• Bath Towel Exchange: White bath towels are exchanged every Wednesday. If you would like your bath towels to be exchanged, please place the used towels either in the laundry basket outside the front door or inside the unit next to the front door by 10 a.m. Our housekeeping team will collect and exchange the towels between 10 a.m. and 2 p.m.

• Pool Towels: For your convenience, pool towels can be exchanged at our front desk during our hours of operation. Please feel free to visit the front desk anytime within our operating hours for a fresh set of pool towels.

• Additional Supplies: If you require any additional room supplies during your stay, please feel free to request them at our front desk during our hours of operation.

• If your stay with us extends beyond one week, we kindly ask that you check with our front desk by Wednesday to confirm whether you will be remaining in the same unit or if a room change will be necessary. This helps us ensure a smooth and comfortable experience for you.

• To ensure the air conditioner functions properly and doesn’t freeze, please keep all sliding glass doors, front doors, and windows closed when the air conditioning is on. Additionally, setting the air conditioner temperature below 72 degrees can cause it to stop working. If you experience any issues with the air conditioner, please report them to our front desk during our operating hours.

• We kindly remind you that only service animals are permitted at our resort. As per the State of Florida regulations, emotional support animals are not classified as service animals. Please contact our front desk for more information on ADA guidelines and to ensure compliance. Kindly note that fees may apply for violations of this policy.

• To rent baby needs or special needs items please contact our preferred company, https://www.familyrentals.com/.

• To rent a car please contact our preferred company,https://www.goldcoastcruiseandflyparking.com/.

• Shuttle Transportation from the Airport please contact our preferred company, Airport & Attractions Express Shuttle operated by T. J’s Tours and Transportation call 954-568-6011 and 954-525-2723.

• On arrival, please stop by and talk to our concierge, Chris. He can assist you with scheduling fun activities and excursions in South Florida.

• Fort Lauderdale Airport is approximately a 24-minute drive from Coconut Bay Resort, and Miami Airport is about a 45-minute drive.

• Fort Lauderdale Beach, Galleria Mall, Publix Supermarkets, Birch State Park, Restaurants and Beach Activities are 5–15-minute walk.

• For additional questions or concerns, please contact our office at 954-563-4229 or email us at [email protected].

Thank you for taking the time to read our information guide. We hope you enjoy your stay with us.