Welcome to Coconut Bay Resort

GUEST INFORMATION

Welcome to Coconut Bay Resort

Hours of Operation
Monday – Friday – 9am to 5pm
Saturday – 8am to 7pm
Sunday – 9am to 1pm

Dial 0 for Front Desk

Please be advised that the swimming pool area will be closed for renovations for the month of October.  We sincerely apologize for any inconvenience this may cause.

• Meet your neighbors on Monday mornings, join us poolside at 9:30am for coffee and donuts.
• Cleaning Services: The resort does not offer mid-week cleanings nor daily service. However, can be arranged with our front desk for a $75.00 fee.
• Towel Exchange: (White) bath towels, exchanged on Wednesdays ONLY! Please, place dirty towels next to the front door before 10am, between the hours of 10am and 2pm. Linens can be exchanged for $30.00 a set.
• Pool Towels: ARE NOT EXCHANGED, please return to the front desk upon check out.
• Extra room supplies including wash clothes, dishwashing liquid, facial tissue is available at the front desk.
• Staying with us for more than one week? Please, check with our front desk if you will be staying in the same room or room moving, no later than Wednesday. Advise our front desk if you want a stayover cleaning. If so, you can choose between Thursday or Friday and time between the hours of 10am and 2pm.
• To practice social distancing; keeping all guests & staff safe, we ask guests to vacate the unit while maintenance and housekeeping personnel are in the unit.
• Please, do not flush anything except toilet tissue! Example of what not to flush (Feminine products, Paper Towels, Baby Wipes, Bar Soap).
• AC Thermostat: To prevent the air conditioner from freezing making it inoperable. Please, do not set the AC below 72 degrees and keep doors and windows closed. Report AC issues, to our front desk.
• Maintain front door/sliding glass door and windows closed to prevent bugs from entering unit.
• DIRECT TV service will work if TV INPUT set on HDMI Mode. Online APPS like NETFLIX -please contact front desk. To see Channel Line Up, click GUIDE button on the Direct TV remote.
• Water Coloration: As per the City of Fort Lauderdale the chemicals used in the water will leave a yellow tint. City assures that the water is safe.
• Animals are not permitted. Subject to weekly fee of $200.00.
• No Smoking in Units. Smoking areas located in the veranda.
• Please, report maintenance or housekeeping issues or concerns to our front desk.
• Please, discard coffee grinds, bones, fruit peels in the garbage instead of garbage disposal.
• Laundry Facilities are located on the first floor of both Buildings A and B. Code is 0425. ($2.00 per cycle). Machines are coin operated.
• No Curbside Garbage Pick-up: Trash Chutes located next to units (214, 317 and 500) and Trash Rooms located next to units (112 and 400) on the first floor of both Buildings 1 and 2.
• Our front desk can print boarding passes and schedule shuttle service (fees apply).
• No Trailers, RVs, and Boat parking.
• Telephone: To retrieve voicemail, dial 5555 and follow the prompts. Local calls, 800 and 877 numbers are FREE. No long distance access.
• Check out is promptly at 10am. Please place all linens and towels in the dining room area, throw out trash, and leave dishes clean. Return keys and POOL TOWELS ONLY to the front desk upon check out (deposit will be released once keys and pool towels are returned).
• If checking out before or after hours of operations, please lock door and drop off keys in unit 101’s key slot. Located in the first building next to unit number 102.
• WI-FI Information: Go to Settings on your device and click network “COCONUT BAY GUEST,” go to web browser and enter APLOGIN.COM on the address bar. When beach picture pops up enter wi-fi code (CODE IS LOCATED IN THE ROOM PHAMPLET). The system will automatically exit you out of the wi-fi after 1 hour of non-use. Please, repeat log in process.
• Publix Supermarket, Galleria Mall, Local Restaurants located over the bridge. 7&11 Store located next to Coconut Bay Resort. More local restaurants located on the Beach.
• Beach located by making a right on the traffic light of Sunrise Blvd.

Thank you for taking the time to read our information guide. We hope you enjoy your stay with us.

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